APPOINTMENT CANCELLATION POLICY

Arrival

New patients, please arrive 15 minutes prior to your appointment to allow time to fill out any needed paperwork. Returning patients should arrive 5 minutes prior to your scheduled time. All procedures finish on time in consideration to our other customers; if you arrive late, you may be deprived of your full treatment time.

Cancellation & No-shows

At Doral Medical Center, we understand that unforeseen circumstances can arise; however, please provide us with 24 hours’ notice to cancel/reschedule a spa treatment and/or medical treatment. If required notice is not given you will be charged $50.00 for spa treatments. If you do not notify us at all (no-show), your entire treatment fee will be charged to your credit card. All vouchers and gift certificates will become void for no show appointments.

Appointments

Doral Medical Center is always booming, so reservations are highly recommended; but when time permits, walk-ins are always welcome. We recommend scheduling your appointments at least 48 hours in advance. A credit card may be required at the time of scheduling to guarantee your appointment.

Payment Policy & Gratuity

Doral Medical Center accepts cash, personal checks, Visa, Master card, Discover and American Express as payments. Any personal checks returned for insufficient funds will incur a $35.00 service charge plus any additional bank fees.  We proudly recruit and train our staff to be the most qualified professionals in the industry.

Client Satisfaction

We think Doral Medical Center’s products are top of the line and we’re pretty sure you’ll be thrilled with your purchase. If you are unhappy with a product purchased from Doral Medical Center, please return the unused item with a dated receipt within 7 days of purchase and we will gladly exchange the item for credit towards another product or service of equal value. Doral Medical Center cannot issue cash refunds. Please note, Gift Cards, Series/Package purchases, and medical grade products are not refundable.

Other

In our industry, we are constantly expanding our services. Although Doral Medical Center makes every effort to keep its website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a customer, but Doral Medical Center does reserve the right to refuse service at any time, to anyone, for any reason